Technical Service Commitment
● We promptly supply necessary technical documents as per customer and contract requirements and invite customer participation in technical design reviews as needed.
● On-site technical support is provided for installation, commissioning, and operation as required.
● We honor all meeting minutes and agreements on significant matters as signed by both parties.
● We offer proactive service throughout manufacturing, installation, commissioning, and major maintenance.
● We respond to quality concerns within 24 hours, dispatching service personnel promptly to resolve issues to customer satisfaction.
● Within the 12-month warranty period, we offer free repairs and replacements under agreed usage conditions and provide spare parts as needed throughout product life.